Hanover Toyota

I had the pleasure of meeting with John Lugo as I started my search for a new car. I haven't purchased a car since 2003 and had many questions. My husband and myself found John to be genuinely interested in fitting us with the vehicle that best suited our needs. He was patient, kind and truly wanted what was best for the customer and not his own personal paycheck. He offered to let us take the car home to see how it fit in our garage as well as putting the car seat in the car to see how well it fit. I have to say he went above and beyond what we consider "excellent" customer service. In this day and age, where even "good" customer service is hard to find, John certainly deserves some recognition for all his amazing efforts. On a personal note, We connected with him as we really liked his personality and want to Thank him for his service to our country.