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Bergey's Chevrolet


518-610 Rte 309, Colmar, PA 18915 (map)
Today 7:30 AM - 5:00 PM
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Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Bubbling in paint on hood of 2018 Equinox
Written by Sarah Gibbon on 08/03/2021
I purchased my Chevrolet Equinox, 2018, in December of 2019. The vehicle is great except a few main issues. I noticed my tires were bald after only driving the vehicle a few months. Bergey's replaced the tires, paying for two of them while I paid for the other two, being that the vehicle only had 15,000 miles on it at time of purchase. The big issue I'm having now is the paint on the front hood is bubbling in multiple spots. This will likely peel and eventually rust needing to be buffed/ painted or completely replaced. This is not acceptable for a vehicle that is only three years old. I emailed Joanna Bergey and have not heard anything from her yet. I contacted Chevy on my phone app. They said that my bumper to bumper warranty was expired at 35,000 miles, my vehicle has 40,000 miles currently. This potential rust should not be present and is a manufacturer defect and should be replaced/repaired at no charge to myself. I do not drive much on highways so I have no idea why this is happening. This issue needs to be addressed before the rust starts. I have pictures also.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Sarah Gibbon on 08/12/2021
Joanna Bergey was quick to respond to this issue. She went above and beyond for me, being this was a factory defect. Acknowledged my concerns, working in a resolution to this issue. I will continue to go to bergey's for the family service they give. Thank you.
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Ken Long on 08/05/2021
Dealer Response
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience, Sarah. Thank you, I look forward to speaking with you. Sincerely, Ken Long | KLong@bergeys.com
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