Tony Domiano Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
Qualified for 'Arrogant Dealer Of Year' Award
Written by 10/27/2013
onI did not buy my Ram truck @ this dealership, but contacted them to perform a factory recall procedure as they are within walking distance of where I work. All went well until they discovered the truck was purchased elsewhere. They then informed that while they did have the reqd. part and would honor the Chrysler Corp. recall, it would take 8-9 WEEKS to schedule an appointment. When I objected, they arrogantly said 'take it to Scranton Dodge then', and hung up. I did take it to Scranton Dodge (even though I didn't buy it there either) and they scheduled me within 1 week and completed the recall work in 4 hours. Domiano is known as a 'high volume' dealer - why, I do not know!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable