Southern Oregon Subaru
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Please don't even attempt to check this place out
Written byon 05/21/2014
After talking with these people for close to a year, and armed with research, I finally was at a point to go in person to talk to the sales people at Southern Oregon Subaru.
Every unprofessional experience that I had asked the "salesperson" that I did not want to have happen, happened. They did not give a damn about what I was going through and made me sit in their "new remodeled" office for over two hours. I got up and left their office with no intention to return. This was well over a month ago, (April) Yesterday, May 20, 2014, my husband and I each received a letter from Southern Oregon Subaru that we are not qualified to be financed through them. I was pissed. I never had any intention of buying a vehicle through these unprofessional [non-permissible content removed]. I had received a text message two days after I left their dealership from one of the sales guys wanting to know what "my intentions are". I responded with a " Thank you", but we won't be back. My husband and I went to Cascade Subaru in Klamath Falls and got
a much better deal on the same car saving us $6,000. I do believe that when I shared this with the sales guy at So Oregon Subaru, this group retaliated by sending a credit application with out our authorization to the three credit bureaus. Do not buy a car from [non-permissible content removed]. Save yourselves a bunch of runaround hassles and go elsewhere. Please.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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rockyrawstern on 05/22/2014
Dealer Response
To Whom It May Concern,
Customer perception is never to be ignored and we are very disappointed that a customer would feel this way about any experience at our dealership.
Often a reaction such as this stems from other feelings about a specific detail from the visit but there arent many specifics here for us to respond to.
Please indulge me on a couple details.
To clarify - federal law requires the dealer to send an adverse action letter any time they do not conclude a credit transaction with a customer.
While the content of this required letter is often confusing and has a very general application, it is a federal form letter and our compliance is both regulated and required.
We would never submit credit to a lender without the intent to meet a customers desired terms.
We most certainly care about what the customer is going through in their purchase experience and our success in the Rogue Valley has stemmed from our attention to the customers experience.
Our offices are newly remodeled, a fact we are glad of after nearly 20 years in the same facility, and our remodel was accomplished with the customers comfort foremost in mind.
The process of buying
a car certainly takes some time but we would never expect someone to simply sit in an office for over two hours.
There is always some discomfort when dealing in a negotiable commodity, we try to facilitate a win/win scenario but are realistic in recognizing that you cant please all the people all the time.
The details of this isolated experience are not very specific or clear but we take every review and customer feedback very seriously and will address what can be addressed with the appropriate personnel.
It is unfortunate that this customer insisted on sending a review anonymously as I cant represent our perspective without knowing the source of their frustrations.
My response here is anything but anonymous so please feel free to contact me directly if you have any questions or other concerns that you would like me to address directly with all the facts.
Thanks for your feedback,
Randy Nidalmia
General Sales Manager
Southern Oregon Subaru, Volvo, Mitsubishi
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