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Southern Oregon Subaru


3103 Biddle Rd, Medford, OR 97504 (map)
Today 10:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Refused to ever give us the price
Written by notimpressed2 on 03/09/2013
We called about a price of a used vehicle shown on the website. The salesman said he had to check with the manager who was in a meeting, we were going to town anyway so we said we'd swing by. When we got there the salesman said he had been to busy to check and started the classic salesman games trying to get us to drive it and fall in love with it. We said we didn't want to drive it until we knew the price. He went in to get a price and came back with a friend who wouldn't tell us the price and tried to get us to drive it. We finally drove it and asked for the price, the answer was come inside and we'll run some numbers. We said we wanted to know the offered price before we sat down to talk and we were leaving if we didn't get a price. They said they'd get their manager. The manager came out and we asked the price. He asked us what we thought it was worth. We said we don't know that's why we're asking. He asked what we wanted to pay. We gave a low ball answer. He said we're too far apart and we left. Every person we spoke to refused to tell us the price of the vehicle. Here's the answer that was made ever so clear by their behavior. "The price of Southern Oregon Subaru's is as much as we can con, trick and manipulate you into paying." We already own one subaru, we did go on to buy another, and we have plans to trade on in for a new model later this year. Believe me when I say I will drive hundreds of miles to go to any other dealership than this one. Don't go here. Incidentally, it is very obvious that the positive reviews listed on this site were written by their salesmen.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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rockyrawstern on 03/11/2013
Dealer Response
We apologize for your very unfortunate experience. It will be addressed with our salespeople in our very next meeting and we will train our process to prevent this experience from happening with another customer. It is not our intention ever to not give a customer a price. As to the reviews; we very much thank those customers who have taken the time to give us a good review as we thrive on the referral business we receive from the community. The reviews on-line are all from customers of the dealership and no employee would ever submit a false reference. Edmunds in fact assures this through their very thorough process of purification. Feel free to contact me with any questions or comments. Thank-you for your feedback, Randy Nidalmia General Sales Manager
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