Albany Chrysler Dodge Jeep Ram
Back to Service Reviews
Dealership Service Review
service Rating
Customer does not always come first.
Written by 12/15/2017
onI purchased a car form this company six months ago and unfortunately my journey has not been easy. I noticed issues when driving my car home and quickly had them looked at by my local mechanic. After many issues addressed it turned out my car was sold to me with an issue with the wheel that casued many other problems. This company just told me it wasn't their problem to fix. Not only has that been troublesome but it took me months to receive my license plates and that was only after contacting them multiple times. I have had emails sent multiple times to the sales team asking them about service questions to which their was no reply. It also took me calling multiple times for two days and speaking to multiple people for them to return my call about my wheels only to have them tell me there was nothing they could do except apologise and tell me they will do better next time. If you are like me and hesitant to purchase a car, look somewhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Showing 1 comment
Sort by:
kjerome on 12/16/2017
Dealer Response
Hi Lnottingham, we are sorry to hear that you had a bad experience under the old ownership. We do have a new owner and management team, as well as a recommitment to helping our customers. Unfortunately, we cannot fix every mistake made by the previous dealership, but we can try and make your future experiences better.
Report