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Liberty Chrysler Jeep Dodge Ram


12895 Worthington Rd SW, Pataskala, OH 43062 (map)
Today 9:00 AM - 8:00 PM
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Dealership Service Review

2 out of 5 starsservice Rating
Month of May
Written by LB_RN_2012 on 05/14/2016
In just the short time frame of May, I've been in the dealership four times. The first time was for an oil change. The process took longer than expected due to a part leaking. The part was ordered quick and I had to return the next week. During my return, I mentioned weather strips falling off of my Jeep Patriot on the inside. The weather strips were ordered and I was asked to return a third time. I came back a few days later to get the weather strips and the wrong sizes were ordered, so they said it would quickly be ordered and ready the next day. The fourth time I went expecting to be there for a short time frame. Instead, I sat for two hours before I was updated that someone had to go get the right ones because the wrong ones were ordered AGAIN, then another hour for them to be placed.. While at first I was pleased with the part replacement, I was not thrilled about the careless mistakes that were made multiple times...with simple weather strips and the fact that in 2 weeks, I had to go back to the dealership on 4 separate occasions. I STRONGLY urge the dealership to avoid careless mistakes in the future, as jeep/ dodge vehicles are driven by multiple family members and it would be a shame to lose multiple customers over these mistakes.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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