Month of May
In just the short time frame of May, I've been in the dealership four times. The first time was for an oil change. The process took longer than expected due to a part leaking. The part was ordered quick and I had to return the next week. During my return, I mentioned weather strips falling off of my Jeep Patriot on the inside. The weather strips were ordered and I was asked to return a third time. I came back a few days later to get the weather strips and the wrong sizes were ordered, so they said it would quickly be ordered and ready the next day. The fourth time I went expecting to be there for a short time frame. Instead, I sat for two hours before I was updated that someone had to go get the right ones because the wrong ones were ordered AGAIN, then another hour for them to be placed.. While at first I was pleased with the part replacement, I was not thrilled about the careless mistakes that were made multiple times...with simple weather strips and the fact that in 2 weeks, I had to go back to the dealership on 4 separate occasions. I STRONGLY urge the dealership to avoid careless mistakes in the future, as jeep/ dodge vehicles are driven by multiple family members and it would be a shame to lose multiple customers over these mistakes.
Excellent deal, but customer serviced stopped before ink was dry.
Found a certified used 2012 Jeep Grand Cherokee. Worked with Kare and sales mngr. Joe to make a deal. Joe shared dealer costs and pulled out all the stops to help us to get the deal done. They were professional and weren't your stereotypical car salesman. After we shook hands things went downhill. It's a small dealership but to only have one finance guy and make someone who's paying cash wait for 2.5 hours is a little much.I didn't even need to take the car that night. Finance guy Nick moved us along but made us realize cash customers are not what makes dealers money. This was never more apparent than when I came back to pick up the car two days later. Kare new I was coming in to get car but he was too busy to go over car with me. Everything was rushed. I purchased an extended warranty so I had to see Nick again. I had questions and wanted to use the Mopar interest free payment plan. He said it cost $100 to get on the payment plan. How stupid is that? I feel he said that because that plan would involve more paper work so he made me put the cost on a credit card. I had the same warranty on my previous car from a different dealership and there was not a fee for the monthly payment plan. Nick wanted to get on to the next customer who was financing a car ( a customer who makes dealers money). I stood around watching my salesman bounce between customers and finally come back to me, someone who just dropped $26k, and slap my plates on the car and tell me to have a nice day. I had a non-working cruise control and check engine light come on not 8 miles after leaving the dealer. I went back and it was a mistake they caused when addressing a recall. So I waited another hour and they fixed the car. The original night I test drove the car it was on empty. When I picked it up it was still empty. I mentioned it to the salesman and he did have $20 of gas put in it. The story does have a happy ending. I love the car and the deal I got and it's been running great. I'm writing this not to discourage you from buying a car from them but to hopefully get someone's attention at Liberty that the customer service and attention to detail doesn't stop after the sale. Cars are expensive and I want to be treated like I'm your only customer when I'm at your dealership spending thousands of dollars. Everyone I encountered was nice there but The lack of interest and personal attention after the sale is why I rate Liberty with 4 stars instead of 5. It really pays to always go the extra mile.
This dealership was so easy to work with! They were very knowledgeable and did not pressure me into anything. Jarod Callander was my sales person and he was so great wot work with! I would certainly recommend my friends and family!