Bob Boyd Ford
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Dealership Service Review
service Rating
Lazy
Written byon 12/18/2018
My 2015 Ford Mustang GT that has 28,000 miles is making a horrible noise when you put it in reverse and turn the wheel. Bob Boyd first told me it would be 3 weeks before I could have an appointment for a warranty issue. Then once they got my car, they could not "hear" the noise. My son had to go and show them. Then they just said that I needed an alignment and new tires. Again, the car has 28,000 miles on it. Why does it need tires. They told me that the rear tires were still good. They never moved the "good" tires up front to see if the noise was still happening. I did that when I got the car after them having it for a week and did nothing. The car is still making the noise. If they can't charge you for the work - they don't want to do it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No