Performance Toyota
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Bait & Switch- Buyer Beware
Written by 04/09/2014
onAs an out of state buyer, I worked on a deal via email on a Rav4 with one salesmen. He was extremely slow to respond to emails. When the following day, I had no response, I called the dealership and spoke with the internet sales manager, Neal to confirm the vehicle was a non smoking vehicle. He confirmed and I made an offer $375 below the asking price. Followed up the verbal offer with an email. Fours hours went by and no response. Followed up with another email. No response. So to end the deal, I called back to find out what was going on. Neal then stated the car had been previously been sold the prior day. I asked why I had not been told that by the salesperson. He then changed his story to say the car had been sold today- then, no last night.
And then he had the nerve to pull the classic bait & switch by saying..."you know for the payments, we could put you in a New Rav4 at zero percent financing." I ended the call politely and let him know I would be posting about this negative experience as much as possible.
Why does it have to be so difficult?
Cars are a commodity- walk away when you are not treated with honesty and respect. Avoid
Performance Toyota.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No