Performance Kings Honda
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Dealership Service Review
service Rating
Damaged while in service
Written byon 02/09/2020
the a/c condenser was damaged while I was having $500. worth of routine maintenance done. In trying to resolve the issue I made numerous calls to the service department, service manager, and the General Manager only to get voicemail with no returned calls. Had to contact the BBB. Andy French (GM) said he would pay for half of my repair, but would not answer my call when I tried to make arrangements. Had to contact the BBB again to finally get a call from Mr. French. He reneged on his offer, called me a liar, and bullied me on the phone. You call this customer service?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No