Germain Honda of Beavercreek

Please be aware and cautioned of this incredible story I wish to share. I had a $2200 repair done in October 2019 for piston rings for the rear bank in my Honda Accord from my local dealership in SC. I was promised a 12,000 mile/12 month warranty for that work (all gaskets and rings were replaced). Four months and 8,000 miles later, my rear bank leaked when I was 650 miles from home, determined to be a "blown head gasket." The local dealership, Germain Honda in Beavercreek Ohio, performed the repair, a bill well over $1400. The dealerships got into a dispute over whether there were workmanship issues, with Germain claiming they cannot submit anything to American Honda under warranty when there is evidence of poor workmanship. In the end, the local dealership refused to accept the conclusion of workmanship issues because when asked, Germain said they had "no evidence" of any workmanship issue. So, Germain effectively voided my warranty through American Honda by making an allegation with no evidence. When I spoke to their service manager (Sorrell), he said they communicated with their district manager and based on the information they had, made this conclusion together. Now, this information is contrary to the information the service assistant (Zimmer) was relaying from their master technician claiming I had a blown head gasket, the poor workmanship was obvious, bolts were not torqued correctly, etc. When I asked for that information in writing or to have any electronic communications available so I had a case to present, they refused and formally stated they have "no evidence" of poor workmanship. I asked why Germain did not invoice the other dealership and they responded they did not expect the other dealership to pay without any evidence (no kidding?!). I asked why they are invoicing me if they know I'm not responsible to pay? Their response? That they knew they could hold my car hostage being out of town thus forcing me to pay and ultimately I was "the easier target." The real kicker to all this is, they stated numerous times there was "no faulty parts" and yet they changed out numerous parts in my rear bank and charged me for them and the corresponding labor to make those changes. They did not even change the oil or check my windshield fluid. In the end, the net effect of Germain's work was to charge me over $1400 to tighten bolts since, by their own admission, none of the components failed. Obvious their story crumbles under scrutiny. Fortunately, I'm a disabled, retired military veteran who has the time and resources to ensure this situation is carried through as far as I can take it. What bothers me beyond my personal experience is how many people do not have these resources? How many people could not afford the extra cost of being out of state for more time, travel expenses and lodging expenses, adjusting a work schedule, ensuring further care for their children, and ultimately paying legal expenses? This is especially true today, in the midst of a global pandemic where others may not even have an income and then they have to eat an additional $1400+ bill they never should have? It's truly unconscionable.