Toyota of North Charlotte
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Dealership Service Review
service Rating
Service fraud
Written by 05/08/2017
onI went to dealer for oil and filter change and tire rotation. I was given written quote I needed rear brakes to be replaced. I declined service, I went to local mechanic I use and had him replace rotor and rear brakes. This is before I actually saw brake pads, and to my surprise I'm sure I had at least another 30,000, maybe more miles to go before changing brakes that dealer told me needed to change. I was also told brake fluid need to be changed, my local mechanic said fluid was ok. I thought those days of shabby service from dealer was in the past. I believe they tried to pad bill another 3 to 4 hundred dollars more. Beware of this dealer, Toyota of north Charlotte for any future work needed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes