LaFayette Ford Lincoln
Back to Service Reviews
Dealership Service Review
service Rating
Worst Experience Ever
Written by 03/16/2022
onI usually like this dealership for work since they have done well in the past. But this time was the worst experience ever! I had the car towed into the dealership since it would not start about a week before Thanksgiving 2022, and they could not figure out what the problem was. They never saw this issue before, but they never did any research about it or contacted other dealerships to see if someone else had come across this scenario. They wanted more hours of diagnostic and gave an estimate of over $1k, stating that they were not sure if that would fix the issue or not. Due to my advisor and then myself getting COVID, the car stayed at the shop until mid March - during this time, nothing was figured out. The inside of my car was tore apart from them trying to 'diagnose' the issue, and was not put back together at the time the car was relinquished to lienholder. Car to date still will not start.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Addison Fisher on 03/17/2022
Dealer Response
Samantha, we're sorry to hear you had this experience and completely understand why you are frustrated. We'd be happy to speak with you regarding this matter, if you would like our help please reach out to our General Manager, Rusty, at 910-424-0281 ext. 3361. Thank you!
Report