Atlantic Chevrolet
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Dealership Service Review
service Rating
Unsatisfied client: Luis Sanchez
Written by 06/29/2017
onOn Tuesday 6th of June I took my car for an oil leak inspection and supposedly everything was fine. The next day a message appeared that said “low oil pressure shut off the engine” and I went back to the dealer again, they told me that to leave it in repair that had to happen constantly, my concern was a damage to the engine, they told me a problem like this (engine issue) is covered for the warranty; Imagine if they have taken so long to fix something simple, an engine damage how long it will take?. The point is that it happened again and since friday 9th the car is in its installations. I went last thursday and there was no response to being repaired. My wife and I are disabled/handicap persons and we need the comfort of our car. I received a call last week telling that they have not started any reparation yet. It seems they only are interested for selling and when something happens to your car…
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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dealerreply on 06/30/2017
Dealer Response
Luis, I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Randazzo - GSM - jrandazzo@aagny.net
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