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Chrysler Jeep Dodge Ram of Paramus


315 E Rte 4, Paramus, NJ 07652 (map)
Today 10:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Misled sale BEWARE!
Written by Paul R on 01/02/2020
BEWARE! My girlfriend and I came into this dealership Labor Day weekend as we were in the area and thought we'd see if there were any holiday weekend deals as I was nearing the end of my Jeep lease. I walked out of there thinking my old lease was taken care of with no surprises as discussed with the salesman. They had me believing I walked out of there with a great deal, or so I thought. Two months later I get a bill from my old lease asking for $1,000 that I owe for wear and tear. When negotiating with the salesman I was under the impression that all was taken care of as at Rt 46 Jeep they've always taken care of this. My mistake for changing dealerships. When asking this dealership to please pay the $1000 bill I received they told me they do not take care of wear and tear and "do not like to discuss it with the customer" as they do not want to be responsible. If they do not take care of wear and tear then they should have gave me a walk through and said "by the way, you may get additional charges that we will not cover" instead of having me leave believing all was paid and will be taken care of. Very shady. My mistake for not getting that in writing but lesson learned. Will never be going back to this dealership again.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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