Green Brook Buick GMC

Don't trust this dealer. will never do business with this dealership or recommend anybody to use them they are a complete rip off. Worst customer service, [non-permissible content removed].I used them to change my 2006 Hummer H2 Limo transmission. They were jumping all over me to get the business when I was still shopping around for best prices saying that they will provide me 100,000 miles or 3 years warranty on parts as well as labor on the new Transmission. As soon as I decides to go with them and towed the limo to them they took off the old transmission out and claimed that they ordered the new Transmission from GM. After two weeks they told me they got the wrong Transmission and have to wait for a new one to come in. One week later they called and said that the car is ready so I went to pick it up and started driving the car that seemed to be not normal but I said may be it takes a little time to be normal and half way home the Transmission stopped shifting and got stuck on the second gear and won't shift and then totally stopped. I called the towing and had to spend $500 to tow it back to them. The next day I called which was Saturday and told Anthony about what happened and his answer was it can't be the transmission because it's brand new. Obviously they didn't even test drive the car after it was fixed because they would known right away that there was something wrong. and he said they can't touch it until Monday because it's too big of car and they don't have the space for it which amazed me because they had all the space for it when they were trying to get my business. Anyway Monday comes no response until Thursday when I had to get really angry on the phone trying to explain that this is a business car and that I lose money everyday it's parked but they didn't seem to care. Next day Anthony calls me saying that the transmission needed to be reprogrammed but the car also needs a transfer case which of course gave me a premium price because he knows that I wouldn't spend more money on towing and I had to say yes. Long story short that transfer case took two week to finish and their excuse always is that the car is too big and hard to work on so it takes them time to do anything on it which also was never the story in the beginning when they wanted to get my business when I was still shopping around. After all done I Paid almost $6000 plus all the towing plus the loss of use for a whole month off business during the busiest time of the year (Christmas Time). less than 4 months after the new transmission and new transfer case replaced and less than a 1000 miles on the limo. The Limo was on the way to pickup clients and all of a sudden smoke started to come from underneath the car so driver stopped right way to find transmission fluid leaking and car won't move. Called the towing and Towed it back to Greenbrook. Two days later they called me and said that its only a hose that for some reason came off and cause Transmission fluid to leak and that it will just need a new clamp change for the hose that takes the Trans fluid from the Transmission to the Trans cooler and a new built that slipped off because of the leak so I said ok please try to finish before Friday because I have scheduled reservations for the limo in the weekend. On Thursday Ricky called and said that the car is ready for pickup and that everything is good to go. So I said can u please test drive the car to make sure everything is good before I come because I have had a bad experience the last time and dont want to get stuck on the road and pay for towing again. So he said they already did but will do again. End of business day on Thursday he calls me back saying that the transmission is acting up and not shifting properly and they will try to reprogram it but if it's the transmission it won't be covered under the warranty and I was like whaaaaat howwwww whyyyyy. The only reason I went with you guys was because of the warranty and you are telling me after spending $6000 and less than 1000 miles On The car u r telling me no warranty he said because they didn't replace that hose that came off and caused the Transmission fluid to leak and transmission to break down and I said you must be kidding me. it is 100% your fault because you must have not connected it back tight after replacing the transmission and that's why it came off. He started to give me BS stories on how its not related to what they did. Anyway he said he is waiting on his boss Lou who was in a meeting to make a decision and get back to me. Of course the next day comes and no answer so I called him again and he said that he didn't find out yet. I took a ride there to see what's going on. Ricky took me into Lou's office who was very rude from the beginning giving me all the BS stories on how a hose that connects right to the transmission they replaced and of course had to disconnect from the old transmission and connect to the new transmission has absolutely nothing to do with the transmission they replaced which got me so aggravated and felt that Im being so ripped off and cheated and called the police who came to do a report and of course will take these [non-permissible content removed] to court. Would never ever do business or recommend anybody to do any kind of business with this dishonest, disrespectful and [non-permissible content removed] at Green Brook Buick GMC.