DELLA Toyota

Della Toyota/Scion is the best new/used car dealership I have had the opportunity to work with in years. John K. the sales rep I had went beyond his job description to make the deal. John made me feel part of his family just as the other staff members did. When calling to ask who was underwriting my loan so I could share this with my insurance company John said that he would call them with that data the day of delivery because the finance dept manager was working to get me an even better interest rate. I had already been approved and accepted the payment, but Della wanted to get it even better, that was such a nice feeling to not only say they cared but their actions backed up their statements. I was happy with my rate, but they wanted to get it even lower. That's unique in this economy for my rate was already better than my last loan. Maybe they were trying to get it lower than at my credit union that was offering 3.29%, that would be nice. Della Toyota/Scion has become neighbors with their Honda store being just next door. I asked John my sales rep whom I began talking with about a year ago, and he has sent me a ZERO pressured email almost every month to simply check in and see how I was doing. That says alot to me, and he was very accepting of my putting off trading for a few additional months each time I would reply. Upon returning from our test drive, I asked John after they had already approved my loan if I could get them(Della Toyota) to throw in at no added expense to me a rubber trunk tray & 4-new mud flaps, and he said he would check, and excused himself for about 3-min., returning with a yes we can do that as long as you don't mind coming back in a few days later in the week to have the flaps installed & trunk mat put in. Of course I said I would be glad to come back in to get them installed. Della & John K. have earned both my respect & trust which is so important in todays business world. So if your in need of a new or gently used vehicle, as well as CPO vehicles, call or check in with John K. @ Della Toyota/Scion in Plattsburgh, NY, for they will treat you with respect and care plus they will help you purchase/lease the next vehicle for you &/or your family. They have earned my business going forward. Makes me wish I would have started buying my imported brands from them yrs ago, as thats my loss!!