Grand Prix Subaru
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Dealership Sales Review
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Ignored
Written by 09/09/2015
onWent to Grand Prix Subaru this afternoon because I was very interested in leasing the 2016 Forrester 2.5i Limited with Nav. This was the one car that I really wanted to see (highly rated, safe, good value for the money, etc) and wanted someone experienced with the car to help me out (i.e a dealer). The only person in the empty (and I mean empty) showroom that was trying to help me out was the receptionist. She made a couple of overhead announcements but there were no takers. I went to help myself and look at the car myself and after I finished I noticed that one of the salesmen was there striking up a conversation with her. She asked him if he was available, he stated no and walked away as I approached. A total of 4 salesmen passed me by without one being available. This was about 1pm in the afternoon and the only customers was this elderly group that was being helped by one sales person. I took the snub as a sign that they didn't want my business and departed.
This is the sign of a poorly run dealership. They really should change their business practices, or fire the salesmen that were working that afternoon. I will go to another dealership that is in the business of selling cars.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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grandprxsubaru on 09/11/2015
Dealer Response
Mr. Isaacs, I am deeply sorry for your less than satisfactory experience, we should have made a better effort to assist you in a timely manner. Your visit coincided with a unexpectedly hectic period day at our dealership. We at no time tolerate such occurrences nor do we foster a culture of not assisting a customer as soon as possible. Please accept my apology and allow me to work with you personally to further aid in your auto buying experience. Each and every customer is crucial to our success and we do not take the opportunity for granted. Again, we look forward to the chance to regain your trust and respect. Very truly yours, Daniel S. Ross General Manager Grand Prix Subaru 516.822.6800 x 202 dross@grandprixsubaru.com
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