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Grand Prix Subaru

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Grand Prix Subaru
500 S Broadway, Hicksville, NY 11801 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
ABSOLUTE WORST DEALERSHIP !!!
Written by SubieShopper on 02/04/2015
AKA - Grand [non-permissible content removed] Subaru... THEY WILL DISSATISFY YOU! This is absolutely the worst auto dealership !!! I went to their web site and found a used 2012 Subaru Outback... I followed their instruction to the letter: "Must print this ad and finance 80% through dealer to get internet price." I also read all the fine print: "Must Finance 80% Through Dealer Internet Price reflects an $800 Financing Rebate Price does not include applicable tax, title, and license. So the only addition charges should be: sales tax, and DMV fees We no sooner started negotiations and the salesperson immediately added on $795 (Transportation and Dealer Prep) and a $299.50 Filing Fee TOTALING AN ADDITIONAL $1,094.50 OF BOGUS CHARGES! Later on when the salesperson handed me the loan contract to sign I notice that a $1,300.00 dollar Service Contract had been added without my knowledge or permission!!! WITH $2,400 IN HIDDEN FEES... I KNEW I WAS DEALING WITH [non-permissible content removed] AND LEFT IMMEDIATELY!!! Grand Prix Subaru IS THE WORST DEALERSHIP AROUND !!! THEY ARE VERY DISHONEST, THEY DO HONOR THEIR ADS AND CANNOT BE TRUSTED!!! Only unscrupulous dealers try to include dealer prep and filing fees in a sales contract! Only unscrupulous dealers try to include an auto service contract in your loan without your consent! Fortunately there are plenty of reputable Subaru dealers on Long Island!!! Grand Prix Subaru SHOULD BE AVOID AT ALL COSTS!!! [non-permissible content removed]
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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grandprxsubaru on 02/24/2015
Dealer Response
Dear Subie Shopper - I am deeply sorry for the experience you had as you attempted to purchase a 2014 Outback from our dealership. While we strive for the highest level of customer service, there are times that we fall short and do not perform as we should. It seems as though there was a communication issue along the way which added to your frustration with the sales process that I have in place. Your refund is being processed and should return to your account by week-end. With regard to fees and other charges; they are based on the vehicle and are used to support the efforts of our dealership to deliver autos of the highest quality. If there is anything further I can do please do not hesitate to contact myself directly at the number listed below. Very truly yours, Dan Ross, General Manager Grand Prix Subaru 516-822-6800
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