Route 22 Honda
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service Rating
New Car Bad Experience
Written by 01/28/2018
onI bought my 2018 on 1/6/2018. On 1/18 I realized that my Tire Low Pressure light was on. I took my car to the Honda service center in Hillside. The technician Maynor, told me that the mechanic reported that it was nothing wrong with the tire and they reset my light. On 1/26 I was about to travel out of state and realized that I had a flat tire on the rear drivers side. I called roadside assistance and had it fixed, made an appointment for Monday morning on 1/29 but because I was leaving town it was urgent that I get the tire repaired. I took it back to Honda yesterday and saw the same technician again and I told him my issue and that it’s important that I have my tire fixed as I am going out of town and need reliable wheels. He assured me that the tire was repaired. Come to find out there was a screw in my tire the whole time. At that time I told him that I had the Global protection and that I felt that I needed a brand new tire instead. He assured me that his mechanic told him that the tire was fine and that the leak was fixed. I should have insisted on a brand new tire but I trusted the word of the technician. This morning on 1/28 I am out of town and my tire “low pressure light” came on again. Now my concern is if I will have trouble driving back. This is the scenario that I was trying to avoid the first time. I don’t understand how I bought the car brand new Honda would feel comfortable giving me a repaired tire opposed to a brand new one for my brand new car, especially when I have the Global protection. Needless to say that I am both furious and concerned as I have to drive back from out of town with tires that are faulty on a brand new car. I will be coming into the Honda Service office the first Thomas Monday morning. This experience has left me very upset as I have been a loyal customers of Honda since 2005.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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bramauto22 on 07/10/2018
Dealer Response
Dear Customer,
Please give me a call at your earliest convenience at (973)705-9300 extension 232.
Thank you,
Howard Newman
Corporate Customer Relations Manager
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