Irwin Ford Lincoln

Our experience at Irwin Ford was wonderful and Howard Cullen, our sales representative was awesome! Three weeks prior to our purchase, I went in and tried out some focuses. I was quite nervous about being pressured into a sale. Howard priced the vehicle I was interested in with paperwork showing all the incentives, but never pressured me into a sale. I left with the information. Two weeks later my husband and I went to 3 other dealerships and found that Irwin had given us the best price. We called Howard to see if the vehicle I tried was still available. He went out onto the lot to verify it's availability and had the car ready for us to take out for another drive upon our arrival. He still did not pressure us into a sale. After we decided to purchase the vehicle, he promptly processed all of our paper work and had our vehicle detailed while we were waiting. Howard added more value to the sale by showing great follow up. He called us up a day after the sale to make sure that everything with our vehicle was good. He wanted to let us know that he was there to answer any of our questions or concerns and not to hesitate to call him if we had any concerns. Howard continued his excellent customer service by providing great follow-through on all promises he made even after the sale was over. They had the spare key mailed to our residence when it could not be located on the purchase date. Overall it was one of the best car buying experiences we have ever had. I really appreciate not being rushed or pressured into a sale. We would definitely go and purchase another vehicle from Howard at Irwin. Also, his coworker, Dana was very helpful in showing us all the car features.