Dolan Toyota

Since I purchased my vehicle from Dolan and they had performed basic services well enough in the past, I dropped off my 2019 Highlander Limited that has an issue with the radar where it was intermittently working. I believe that I was the reason it was out of alignment when I moved it while working on the grill. I could use it for cruise control about 50% of the time and it would imtermittently show a vehicle in front of me only to disappear and re-appear, so I dropped it off with the Dolan service center for recalibration and they charged me a $165 diagnostic fee, which I would call expensive, but since there is no way for the average car owner to perform any diagnostics whatsoever, there wasn't much choice but to accept. I provided photos to the service rep of the error messages appearing on the dash display and left it with them for the day. When I received a call back at COB they said they weren't able to duplicate what I saw (despite the photos I provided) and were not able to get the radar to see anything through the Toyota logo badge on the grill, so they recommended first replacing the plastic Toyota badge which would cost over $400, then they would re-evaluate the radar's operation. I said to wait and I would just deal with the way it was performing until I could afford a $400 piece of plastic. When I picked up the vehicle the next morning it looked like it had been kept outside under a tree as it was covered in speckles of sap. The worst part was not the tree sap, but the cruise control function was completely inoperative and all the messages I provided photos of, but they claimed they couldn't duplicate, were now constantly appearing on the dash display on continuous repeat obscuring the normal information shown on the screen and impossible to clear. I do not believe spending $165 for a non-diagnosis and receiving my vehicle in a more crippled state than when I left it with the 'professionals' is worthy of repeat business, but is worthy of a cautionary tale for the next would-be customer for this dealership.