Dolan Toyota

Please read this in it's entirety as they went above and beyond to ensure my satisfaction! I don't even know where to start here......I did buy a used 2003 4runner from these guys and I have to say I have felt uneasy about it ever since. When I went in the sales guy was nice and gave me everything I wanted, I am a single mom and can't afford a new car so I was specific in the fact that I wanted a used something. He made it sound like I got a deal of a lifetime and I was happy with my choice, but then came the finance guy. Not exactly the warm and fuzzy type.....sign here initial here as fast as you can you are in my way I just want to go home is what I got from him. I asked about the timing belt, according to the owner's manual it should have been done at 90,000 miles (this car was at 97,000 miles when I bought it) oh that isn't something we do....after I have signed all the paperwork. He said that if I took it to the dealership they would work with me on the price. Well that is so not the case at all! This was my first car purchase and I have to say I now know what NOT to do. I never should have purchased the 4runner if the timing belt wasn't changed, that was my bad. I have a feeling that these guys knew that and took advantage of me in that way. I am know stuck with a huge bill after just buying my 4runner, thanks Dolan......the family owned dealership......don't make me laugh! So I have to add this.......an hour after I posted this there was the response from Dolan. I gave them my information and the called me soon after I emailed them back. I first spoke with Jeremy who simply wanted to know what had happened, after I explained what all went on he told me he was very sorry for any miscommunication and that he would be more than happy to see what he could to rectify the situation, I agreed and gave him my vehicle's info so he could look into it. I then received a call from Ken, he explained to me that they would not only change out my timing belt, but also do the water pump and inspect a few other little things that I had wanted looked at NO CHARGE to me!!! They also gave me a rental car, a 2015 Highlander! I couldn't be more pleased with the way they went above and beyond for me to fix this. I am more than happy to recommend them to friends and family now.....Thank you ken and Jeremy for all your time and effort and for going above and beyond to help me!!