Suntrup Kia South
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Typical bate and switch
Written by 01/22/2014
onPurchased a new 2013 sportage.
Price listed on web site of 29720. After signing papers we realized they had inserted the MSRP of 31,624 a $1904 difference.
When I questioned them I was told that was just the invoice price not selling price.
I took a snap shot of the internet site and showed it to twenty five different people and all thought it to be selling price.
When I pressured them about it they start telling me they gave me too much for my vehicle.
I looked it up on Kelly Bluebook and it was right at trade in.
While you wait on hold, their commercial says they pay up to $5000 over Kelly Bluebook, not so.
I was told by a manager, that they would get back to me the next day but I heard nothing.
Now I see my trade in on the internet and lo and behold the invoice price shown is 10998.
They only gave me 8000 so once again a lie.
Apparently invoice price doesn't mean invoice price.
What they have done is out and out made a mistake and don't want to confess up and make things right.
By the way, this is the second new vehicle I purchased from them, and my last.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No