Jim Trenary Chevrolet

Service In the 3 years since I purchased my vehicle, it has exhibited the following issues/required the following repairs: * New tires, which were not covered by the extended warranty (Thanks, AutoTire!). * New brakes; thankfully, my father taught me how to change them. * Broken gas cap, a minor but aggravating issue which was also not covered by the ext. warranty. * Finally, a broken bolt caused a seat belt to loosen and eventually fall out completely. The seat belt, maybe more than anything, was not caused by any accident or abuse, just normal wear and tear. In fact, it seemed like a defect of the car. Because of my previous inquiries about what was covered by my warranty, I wanted to make sure that the seat belt was, actually, covered. I also live 45 minutes away and had to coordinate with a friend to drive. Basically, I wanted to make the trip worth the time, effort, and inconvenience. When I called, the service department assured me that it was covered and encouraged me to bring it in. Included in the package I picked up at the after-hours key drop was a form with a huge checkbox asking, "Do you want us to call with an estimate before service?" Naturally, I checked 'Yes.' When the Trenary Service Dept. called me in the morning with news that my warranty was no longer valid because of mileage, I was understandably frustrated. There was no mention of mileage in my initial conversation with them, just assurance that the car was still covered. When I explained that, under said circumstances, I would not be requiring the seat belt repair, I was hit with a $40.00 labor fee for the glance they took at the belt. That was the final straw. I will no longer patronize Jim Trenary because they charged $40.00 to look at a problem my five year old niece could have identified. The mechanic sat on my leather seat and looked at the seat belt and maybe he even stuck his hand in between the seat and console. When I requested a better explanation of the charge, or why I hadn't been notified of my warranty issue prior to receiving the charge, I was told that the service tech had to look at the seat belt before he could call to find out the warranty had expired. Please note that the invalidity of the warranty was independent of the repair. When one goes to a Service department, especially at the dealership where they purchased their vehicle, they expect just that - service. Not only was I fed conflicting and misleading information, I was charged for labor when, essentially, none occurred.