Landmark Dodge Chrysler Jeep Ram
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Dead engine after just 2 months. Called and owner yelled at me.
Written by 08/30/2017
onI bought a Mazda CX9 from them and within a couple months the engine was dead. My mechanic told me that there is no way that they didn't know about the issue. It was a worn out main bearing. I left a review at another site and they responded asking me to call Dough Fletcher who I later learned is the owner of the dealership. He did not return my phone calls and when I finally did get ahold of him he berated me for bothering him because he was in an important meeting. When I mentioned that he did not return my calls he told me that "some of us go on vacations" and he didn't have time and that he would call me back. I'm still waiting on a call back. Might just have to interrupt his precious meetings again. Sounds to me like he needs a hug. Caveat emptor!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
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landmarkdcj on 09/11/2017
Dealer Response
I would like to personally apologize for your negative interpretation of your recent phone call with us. Your business as well as your post-purchase satisfaction is important to us at Landmark DCJR. We would appreciate you bringing your vehicle by to let our service department take a look at the engine and discuss next steps from there. Please give us a call at your earliest convenience. Thank you. Sincerely, Doug Fletcher - 816 285 2734
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