Landmark Dodge Chrysler Jeep Ram

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Thursday
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Friday
09:00 AM - 06:00 PM
Saturday
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Customer Reviews of Landmark Dodge Chrysler Jeep Ram

4.1
Overall Rating
(43)
Recommend: Yes (11) No (4)
Write a review: Sales | Service
sales Rating

Landmark Dodge and Bob are awesome

by Ug44_bball on 10/01/2016

Bob our salesman was outstanding.He really helped us to pick the right vehicle and got us a great deal. I would recommend Bob over any other saleman I've felt with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
43 Reviews
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sales Rating

Dead engine after just 2 months. Called and owner yelled at me.

by jjonesjr on 08/30/2017

I bought a Mazda CX9 from them and within a couple months the engine was dead. My mechanic told me that there is no way that they didn't know about the issue. It was a worn out main bearing. I left a review at another site and they responded asking me to call Dough Fletcher who I later learned is the owner of the dealership. He did not return my phone calls and when I finally did get ahold of him he berated me for bothering him because he was in an important meeting. When I mentioned that he did not return my calls he told me that "some of us go on vacations" and he didn't have time and that he would call me back. I'm still waiting on a call back. Might just have to interrupt his precious meetings again. Sounds to me like he needs a hug. Caveat emptor!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Landmark Dodge and Bob are awesome

by Ug44_bball on 10/01/2016

Bob our salesman was outstanding.He really helped us to pick the right vehicle and got us a great deal. I would recommend Bob over any other saleman I've felt with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jeep review

by Mmulligan on 09/15/2016

All staff was very friendly to both my husband and I. We will highly recommend them to family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service.

by Willforeman7 on 09/03/2016

Great techs and advisors! Russ was the tech that did the work and Dakota was the advisor that took care of me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Pacifica

by Talley89 on 08/17/2016

They have always treated like old friends..everyone is always smiling and helpful.. Nice to be remembered from previous purchases.. We have purchased 7 vehicles from Landmark over the years!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Landmark Rocks!!!

by TeresaShort on 08/11/2016

Dakota Roberts always has a smile and is helpful and courteous. He explains everything in simple terms, has a great understanding of my Jeep warranty, what's covered and what isn't so there's no surprises.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by PickingaCar on 07/24/2016

Salesman was very friendly and helpful, but not pushy at all. Every person we came in contact with explained the next step in the process and gave us our options.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

One week, check engine

by JuneJulyAugust on 07/06/2016

Mine Arnold was good. Talks a lot. However, we've only had the car for a week, only driven it a handful of times, and the check engine light has turned on. Not cool.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great folks

by DianaWells on 07/05/2016

Mike B was real. Not schmarmy or pushy. He made an uncomfortable to me situation less intimidating. I was not expecting to have to purchase a vehicle at this time. It was my first true car purchase from a dealer and I was in a bit of a panic. At the end of it all, I couldn't be more impressed with the exceptional customer service provided.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good Experience

by JustinLM on 05/27/2016

Gage our Sales Rep was very helpful and worked with us well. We felt like he was friendly, honest, patient, and not too overbearing. Michael in finance had a good sense of humor for a finance guy and actually made paper work kind of fun. In all seriousness he was patient as well and explained things thoroughly. All around good experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Outstanding

by Stephanie0115 on 05/17/2016

Stan in service called whenever there was a delay or something additional was wrong. He was in constant contact with me, more then my insurance. He seemed to really understand my frustration when it came to my claim

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Sales Follow Up is a Joke

by jeep126 on 03/21/2016

The sales process went just fine...right up to the point where they were supposed to take care of the broken windshield on my used Jeep Wrangler. Have not heard a word from them and cannot locate a contact number or e-mail for any management individual. They hide behind their anonymity.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Bought a New Jeep Renegade

by soldier6 on 02/18/2016

Salesman: John Shryack is a salesman that cares and treats people well. John deserves a four star rating. Finance: Ryan Hurd does everything in the best interest of the consumer. He makes sure you get the best interest and best warranty that money can buy. Ryan Hurd also deserves a four star rating. How ever on 17 February 2016 at 4:00 pm there was a conflict of warranty cost between the owner of the dealership and with his peers. The true problem did not lay with the salesman or finance but somewhere with the sales manager. John was just asking if we can do the warranty and the sales manager allowed. Which this issue brought a lot of tension in the purchase of the Jeep. We do enjoy the jeep. But as a consumer we did not deserve to be in the middle of the issue. In a real world environment this tension would be bringing violence in the work place. This was a experience me and family will never go through again anywhere. But with the salesman side John Shryack was the ideal salesman to help a customer with any question when it comes to a automobile. Ryan Hurd is the best finance officer to help with the questions of the consumer. The reason for the overall one star review was based on the violent temper from the owner.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service department

by dmmuren on 02/08/2016

I came in for an oil change on a Saturday without an appointment. They said there were 4-5 ahead of me and that I would have to wait but another service technician said they could do it right then. So I was in an out in less than 45 minutes. I usually get oil changes done at Tires Plus and they charge $90. Landmark only charged me a little under $50.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Chrysler Service Review

by PaulettePotee on 01/07/2016

The service people here are very attentive. It is a nice atmosphere in the waiting room. They offer a television to watch, vending machine service and free cookies. The other people waiting there are always friendly to talk with as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

They would like you to please ignore the reviews

by bguyer on 09/24/2015

I took my Wrangler in for a dent repair. Full disclosure, I was told that there was always a chance of Windshield breakage during removal. I used this as a reason to take my vehicle to a Jeep dealer instead of a different bodyshop. The windshield broke. It was explained to me that because we talked it wasn't their fault. They subcontract it out, it's no reflection on them. But, it's the vehicle owner's problem to pay the $320 that it's going to cost to get the Jeep brand windshield back on. Also, the general manager is on vacation, and I'm the highest you can go. (Though after getting disconnected I was told he was in a meeting with the owner five minutes later) I read the reviews after. I mentioned them to the service manager, Kevin McDaniel and his opinion is simply that disappointed people are the only people that leave reviews and consequently these reviews are not worth worrying about (paraphrased). I requested that the windshield be replaced and no other work be done. Ultimately all I wanted was to know that Landmark South cared about the situation. Any effort on their part to show concern would have made me feel better. All I got was that it wasn't their fault. Anyone else would have done the same thing, with the same possibilities. If anyone else can do it as well, I wish I had taken it to anyone else.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Quite Satisfied

by addigre on 07/15/2015

I bought a new Jeep Patriot for my wife about two months ago, and the sales rep was solidly informed about the vehicle. The finance manager was also knowledgeable as we discussed several options for financing the balance after trade-in and down payment. This is the second vehicle I've purchased from this dealership and I've had a positive experience both times. In fact, my experience was positive enough that I recently referred a young man that works for me to this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience

by QuickType on 05/16/2015

I just bought a 2015 Dodge Journey from Landmark today. This was my second ever vehicle purchase and first new car purchase. Everyone was very courteous, and I especially appreciated that I was treated as an adult and not a woman; they didn't assume I knew nothing about cars, I wasn't asked what color I preferred as the first question, and they never asked if I was going to bring my husband in. (These are all experiences I'd had previously while car-shopping.) Dennis Wike was very friendly and professional and it was a pleasure to talk to him. I actually enjoyed the experience and did not feel pressured at all. I'm very excited about the vehicle, and I feel comfortable that I can reach out to the dealer if any problems arise and receive assistance.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

WARNING !!! STAY AWAY. You have been warned.

by john804 on 03/02/2015

They bait and switch. They bully. They lie. You will end up paying more in the end. When a price is agreed to they will add something to the bottom line price somewhere and try to slide it by without you noticing. If you read the reviews you will see they do it in many ways. Example, we agreed to a payment of 250 a month. When we were completing the paperwork it was $257.83. I called them on it and the head manipulator came in loudly and very agressively talking over me saying it was in the 250's! No it wasn't! Watch his writing in negotiation, which hopefully if you listen you won't even be there to negotiate, he will sloppily write scribbles next to the 250, 260, or whatever. the only reason I didn't leave was my son had his car totaled and the rental had to be returned the next day and I had to have a car that day. I could tell more but the other bad reviews line up exactly with my experience. After leaving and thinking about the entire experience it was a well oiled machine and the entire sales staff is in on the multiple ways to screw you over. I believe they pull many scams and are good at deflection cause they have been through it many times and have their responses down. They practice it! If you read the other reviews I even believe the owner knows this goes on but doesn't care because it makes him money. If you go there expect to be taken advantage of with no recourse because the owner supports it!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Couldn't be happier!

by JamieHogan on 01/12/2015

The team was honest, understood what I wanted and what my budget was and didn't try to talk me into more. The process was smooth, the sales folks courteous and I'm extremely pleased with my vehicle. I honestly can't think of a way I could've had a better experience. Maybe the Harley in the showroom as a throw in?

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Landmark is a Great!!!

by Jason_Co on 10/31/2014

Great dealership!!! All the Staff is very friendly from sales to service... I always feel right at home there. I've purchased my last four vehicles at Landmark and will buy my next from them as well!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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