Dennis Sneed Ford
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Buyer beware!!
Written by 09/10/2015
onPurchased used 2012 Ford Fusion SEL with 31,xxx miles on October 2014.
Vehicle was in local Ford dealer shop next morning. Was out of pocket $800 immediately for unsafe tires and bad front rotars. Dealer would only reimburse me $400 and that was after posting negative feedback on their website.
Vehicle has been in the shop on:
Oct 3 2014- Low on oil, headlights didn't project more than 2 feet in front of car, 4 bad tires with multiple nails and unacceptable tread life leaf.
Oct 8 2014- Car wouldn't start battery died
Oct 17 2014- Windshield leaks and had to be resealed
Nov 10 2014- Radio screen was peeling from inside, Rattle from dashboard due to broken cabin air filter cover which was broken when they replaced the filter.
Jan 7 2015- Automatic windshield wipers didn't work only had one working setting, Rear differential oil leak due to faulty vent valve and was replaced, license plate light kept burning out due to water damage from bad seal.
6 May 2015- Fluid leak from front PTU (transmission). Replaced front PTU unit.
19 Aug 2015- Replaced front right inner c/v joint, replaced shaft bearing, replaced drive shaft, replaced rear AWD rdu system. Vehicle was in the shop for 20 days straight!
Manager Carey will only offer for me to trade the car in at it's current value. That leaves me out even more money and I'm stuck with an unsafe and not reliable vehicle. Great way to show appreciation to their customers and military members. I will not give up until I'm appropriately compensated.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes