Gladstone Dodge Chrysler Jeep Ram

First and foremost, I have to say thank you to Jake C. and Troy R. at Gladstone, both made my experience there awesome. During my car buying process I was working with two Jeep dealerships: Glendale in St. Louis and Gladstone near Kansas City. After exchanging emails and text messages with Doug (Glendale) and Jake (Gladstone) for about four days, we finally settled on an exact vehicle and deal with Glendale in St. Louis. After driving the 2+ hours to the dealership I found out that the deal Doug (sales minion) and Eric (pathetic excuse for a sales manager) made was bogus and that they wouldn't honor it. The vehicle we agreed on had 20" wheels on it...the vehicle Doug and Eric tried to sell me once there at the dealership had 18" wheels on it and they thought I wouldn't notice. After bringing it to their attention and explaining that the "miscommunication" was entirely on their end, they refused to honor the deal we had and put the 20" wheels back on so out of principle, renegotiating a deal wasn't happening. Eric then tried to tell me that the vehicles at Gladstone that I was comparing his at Glendale to, did not have 20" wheels - which oh by the way, they did. My wife and I walked out, and wow, I'm glad we did. After my wife and I left Glendale we called Jake and Troy in Kansas City, and explained to them what happened and how Glendale is a joke of an organization - hoping they would still be willing to honor their deal before Glendale "trumped" them. They could have easily taken advantage of the situation and not honored the latest offer they made me, but instead they maintained their professionalism and integrity and not only kept the deal but also stayed open over an hour after the dealership closed for the night to see us. Jake (salesman) and Troy (manager) of Gladstone are what's right with the auto industry. They competently answered all of our questions and were so helpful in getting us the best deal possible. Bottom line, I STRONGLY recommend anyone who is interested in buying a Jeep to drive to Gladstone in Kansas City. Jake and Troy will absolutely take care of you. And no, I do not work for Gladstone. I'm an active duty military officer who appreciates high quality service and organizations willing to go the extra mile for you. Go give Gladstone your business, you'll be glad you did! Ask for Jake and you won't be disappointed.