Gladstone Dodge Chrysler Jeep Ram
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Dealership Service Review
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Written by 06/25/2013
onTom, service manager, tried to sell me approximately $1,125 of unnecessary service and showed little concern regarding the service need that I brought my vehicle in for. Upon checkout, the cashier couldn't tell me if the dealership offered a military discount and told me to go find Tom. Is it too much to great your customers with a smile and say please and thank you. I had to stand at the cashier's window for 8 minutes before someone came into that little room to check me out.
I will certainly put you at my location of last resort for service, contemplating a letter to Chrysler's corporate office to explain why your customer experience is remedial. I will certainly tell friends and family to avoid your dealership. Funny, when I got home I was talking to all of my neighbors' in my driveway who told me that your dealership should be called [non-permissible content removed].
Grade: Fail
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable