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Walser Honda


14800 Buck Hill Rd, Burnsville, MN 55306 (map)
Today 9:00 AM - 6:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Sexist Service Department
Written by NeverWALSERagain on 07/02/2019
Sexist service department!!!. I should have taken my vehicle in because they severely took advantage of my wife....Women of Walser is a joke, they treat women as idiots simply for being female. Charged us a diagnostic fee something we diagnosed and just brought in to get fixed. We have had cars serviced there many times in the past. This is the first time we needed a loaner, they gave us a rental. So using this dealership as a customer is very expensive. We could either have a loaner or use a coupon to save on service....this was not listed anywhere on the discount coupon. Now they are calling us mid day and telling us we need to pick up our car ASAP or face getting charged for another full day for a loaner. Take your service business anywhere but here. Service is a huge profit center when they charge book time for a small job they can finish faster. They do not want to actually help you or have good customer service they simply want your hard earned dollars and then give you short answers and attitude when picking up your vehicle. WALSER will not get another cent from me...too bad too I was in the market for a new Honda. Richfield Honda will get that sale and future service.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Walser Automotive Group on 07/03/2019
Dealer Response
Thank you for contacting us. We'd like to sincerely apologize for any miscommunication that you made you feel we were dishonest or disingenuous in anyway. We take complaints of this nature seriously and would like to speak directly about your experience. In regard to the specific services you received for your vehicle, we stand by the quality of our work and would be more than happy to break down our pricing policies in relation to technician work. A diagnostic test is a standard procedure we employ on every vehicle we service to ensure ultimate understanding of the problem/task at hand. Please contact our General Manager (Dan Resch, 952-892-1100) at your convenience. Thank you.
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