Glassman Kia

Please put people on the phone competent enough to understand that if they do not like people the should work in a cubicle without human interaction. Acknowledgment and accountability are important Crucial factors when handling customer service. So when I asked for a manager, because the sales rep has absolutely no knowledge of any of the promotions, don’t ask me for which car. When I say no car I would like to speak with a manager Responding with “you didn’t tell me whether you want a new or used” Is not the correct response when they did not ask if you wanted new or used. Instead try apologizing for not asking the correct question. Afterwards escalate the customers concern to a human and not a voicemail. This is customer service 101. Your dealerships have lost potentially two new car sales because of this interaction. I will go to the Lake Orion dealership. I’m surprised Glassman would put someone so unprofessional as their front face on the phone.