Village Ford
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Dealership Service Review
service Rating
2013 explorer
Written byon 12/23/2016
Tracy is a great service tech and I always take my cars to him. This last time it was in I had an oil change and for the third consecutive time whoever did the oil change put my current milage on the sticker rather than the mileage to bring it in for another oil change. I would like a new sticker sent to me by mail please and it might help to mention this to the people who do the oil changes and print the stickers. Maybe something has changed with your system because I have been going here for years and never had this issue till recently.
I also felt that the fees to check my key fab and battery were ridiculously high.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes