LaFontaine Volkswagen of Dearborn
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Dealership Service Review
service Rating
Under Promise and Over Deliver! . . . And you did!!
Written byon 11/26/2015
From top to bottom, from Service Manager, Tom K., to Service Representative, John M. to every member of the team, each one was in his role a thorough professional who made me feel I could not have been better served. We found that the service at 140+ thousand miles required more than met my eye or vibrated under my foot. And they were able to accomplish everything on time despite the need to order a part or two at a distance, and within estimate and even a bit under. All in all mine was an experience that reconfirmed my faith in Volkswagen and LaFontaine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes