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Golling Chrysler Jeep Dodge Ram


2405 S Telegraph Rd, Bloomfield Hills, MI 48302 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Stay Away
Written by Samuel on 02/01/2019
My initial review rating would have been 5 stars but has since changed due to issue with the payoff of my early lease term from GMC. I discussed the same with my sales person, TJ from the time I decided to move from GMC. I turned in my lease and picked up a 2019 Ram 1500 on 10/31/18 and was told that Golling would take care of the remaining payments. I was later told that the truck I purchased was discounted too much for them to payoff my previous lease. Interesting, they don’t want to pay less than $600 after locking me into a 24 month lease. Think I will go back to GMC after this is up... Update... I wish I could give ZERO stars! I left the general manager, Joe Ellsasser, a voice mail about the lease payoff and received a call back from the same sales manager, Scott Peters, who denied the payoff in the first place. Scott proceeded to tell me again that they would not payoff my lease because the deal was written without including the payoff of less than $600 because I “apparently” hadn’t told my salesperson, TJ, about the remaining balancek. I will list my issues... 1- I did disclose that there were remaining payments, that this was an early lease termination. TJ even sent me a text that they should “of” paid it off and that he would take care of it. 2- I left a message for Joe, the GM, and Scott called me back. Don’t hide behind your subordinate, Joe. I called YOU for a reason. 3- Whats $600 when your sales person (who also delivered the wrong vehicle to my nephew) obviously screwed up. Make your customer whole. Next? I will have my attorney contact the dealership and, if necessary, corporate. Stay away from Golling, I definitely will!!!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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