Balise Chevrolet Buick GMC
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Dealership Service Review
service Rating
Poor Service Department
Written byon 03/05/2017
Be very careful. I recently took my new truck in for service. The service 'manager' completely disregarded my concern before they even looked at the truck. With some coaxing they agreed to look at it....I knew before I left it would be a waste of time, and....surprise, surprise they found nothing wrong. Yet, they provided me documentation of the service assessment that DID find a problem, they just chose to ignore it. When I raised my concern, they did not respond to the technical questions, but rather punted the issue to the 'customer relations' department, to evaluate my customer experience. Frankly, it was a terrible customer experience and the issue with my truck was never addressed. I would steer clear of the service department at this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable