Bourne's Auto Center
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Good people, cars do not LAST!
Written by 12/19/2016
onI am going to give them a two stars. We had a very good experience with buying the SUV. I did noticed something was fishy about two cars that we were looking at. Both were the same exact kind, same features, the difference is the mileages. One was 72k and the other one was 23k, we asked for the lower miles, they said we couldn't get it without adding more money down. Again same car, same types and models.
So we thought okay at the time, this was AUGUST 2014. Since we have a warranty, we discovered so many problems. There was a clicking feeling while we were driving but no one could seems to figure out why. After bourne realized this was happening too often they stopped helping out. We thought maybe it is the car itself. Two years later, guess what happened to the SUV.. The timing chain broke, and we discovered that IT WAS bad for at least couple years. Now, we called the owner, the managers, etc no one called us back. We are disappointed that this has happened. If Bourne was family like they say they are, then they would have helped out. I am not saying we should have gotten free car or anything but I do want to feel this was something everyone overlooked. My feeling is no response means guilty. Now the SUV is sitting in my driveway looking sad with the payments on top of it. Thank you Bourn for taking our money.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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michaelkelle on 12/19/2016
Dealer Response
Sorry to hear about the issue with your vehicle. Please contact me directly at 508-230-2903. I need your full information to see what we can do to help.
Michael Kelley
General Manager
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