Acton Toyota of Littleton
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Dealership Service Review
service Rating
Top Notch Service
Written by 08/11/2014
onI had purchased a certified 2011 Highlander Limited and was 99% satisfied.
The only issue was the tailgate occasionally did not latch completely closed.
I brought it to another Toyota dealership, as Acton Toyota was an hour away and I thought it was a simple fix.
This other dealership told me the parts and labor were not covered, and that the fix would be over $1,000.00
I then called Acton Toyota.
They provided me with a 2014 loaner while they fixed the problem.
They had to replace the entire liftgate and assembly, and paint it my color.
The fix was perfect. My total bill was $0.00.
They were fast, courteous, and dis not cut corners or nickel and dime.
My only regret is they are not closer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes