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Acton Toyota of Littleton


221 Great Rd, Littleton, MA 01460 (map)
Today 8:00 AM - 8:00 PM
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Dealership Service Review

5 out of 5 starsservice Rating
Top Notch Service
Written by marinetanker on 08/11/2014
I had purchased a certified 2011 Highlander Limited and was 99% satisfied. The only issue was the tailgate occasionally did not latch completely closed. I brought it to another Toyota dealership, as Acton Toyota was an hour away and I thought it was a simple fix. This other dealership told me the parts and labor were not covered, and that the fix would be over $1,000.00 I then called Acton Toyota. They provided me with a 2014 loaner while they fixed the problem. They had to replace the entire liftgate and assembly, and paint it my color. The fix was perfect. My total bill was $0.00. They were fast, courteous, and dis not cut corners or nickel and dime. My only regret is they are not closer!
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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