Hyannis Honda
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Dealership Service Review
service Rating
service work preformed is not what was quoted
Written by 05/14/2018
onI was quoted a price for a set of 4 tires and I paid for them, then I picked up my vehicle, when I arrived home I looked at my tires and they were not the tires I ordered. without even a telephone call they decided to select a brand of tire for me, without first consulting with me, I am shocked this accrued, very poor judgement on the dealerships management. they claim the tire i wanted after i called the the very next, was no longer available. a quick search and i found them, their seem to be a difference in pricing, if they had bothered to call me i would have agreed to the increase in pricing, but that never happened. now i am stuck with a set of 4 tires i do not want on my vehicle. i will no longer recommend this dealership to any one of my friends or family member's, who have purchased vehicles from them in the past . as of today all business stop's. this is so terrible to have happened, and should have resulted in the Honda dealership trying to meet customers expectations and satisfaction. that never seemed to cross their mind the loyalty, trust, and their excellency has been lost today.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No