Rodman Ford

I had purchased a new 2016 Fusion on Dec 31, 2015, regrettably not from Rodman. I was rear ended in late January 2016. Being a brand new car, I was extremely upset. I brought the car into Rodman for repair, as the dealer I purchased the car from was not on my insurance company's preferred list. Rodman Collision Center did a GREAT job repairing the accident. I was so happy in fact, that when some hit the car again over the summer, my first instinct was to take it back to Rodman. Again, leaving the dealership I though they had done a great job!!! A few weeks went by, and I noticed that paint didn't match. I do not have a trained eye, so it took me a while. Over the next month I struggled with this, not knowing it was really off or just my eyes playing tricks on me. Finally, it got to the point whenever I would look at that side of the car, I would get upset because by now it was sticking out like a sore thumb. I worried however that it had been a couple of months and that I would have to pay something to get it fixed. I called Rodman Collision and explained the situation to their Assistant Manager. He asked that I bring the car in for him to take a look. I did so a week later, and he noticed the difference right away. I asked what it would cost to fix? His reply was "Nothing, you already paid for it, we'll make it right". We scheduled a day for me to drop off the car, and since the insurance was not involved, they even gave me a loaner. I went to pick up the car a few days later. Paint was perfect, from all angles, and now I knew what to look for! Not only did they fix the blemish and give me a loaner for free, they also detailed the car for me, which was an added bonus since it is winter and the car was getting a bit neglected. Not only have they won my business from a repair standpoint, but having witnessed their commitment to customer satisfaction, when the time comes for me to turn in this car, you can bet the FIRST place I'm going to go is Rodman. I just hope that their Sales team is a good as their Collision team!