Ourisman Honda of Laurel
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The Worst Dealership Ever
Written by 11/01/2019
onOurisman Honda of Laurel is the worst dealership in the area. The experience I had with them was unbelievable. They are very dishonest with their customers and the customer service is the worst. I had made a deal with one of the sales people on a bottom line number however, I asked several times about the mileage on the 2019 vehicle I had planned to purchase from them. I was told that the cars were brand new. Therefore, I am thinking as a consumer brand new means little miles like 15 or less, give or take. Well the sales person decided to tell me the real miles while I was in route to the dealership. It was 128 on one car and 50 on the other. If I wanted a demo car, I would have asked for one. I called the owner of Ourisman and never heard back from him; one of the rude managers called from corporate by the way was useless. I spoke with the GM and he stated that the cars are brand new. I told him that I specifically asked for little miles and that it was deceitful to tell me while I was in route that the cars had that many miles. The GM, also told me that there is no car dealership that will have a car with less than 30 miles on them. I told him that is NOT true because I had purchased a new car before and it had 12 miles. Nonetheless, after all the unnecessary back and forth with the dealership I took my business elsewhere where they had five cars of my choice with 6-14 miles on the cars. Keep driving pass Ourisman Honda of Laurel because you will not receive the customer you should receive especially when you are paying cash.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No