DARCARS Lanham Ford

Very bad experience buying a 2014 Ford Mustang from Darcars Ford Kia Lanham. I have all the details listed below, but in summary; 1. They promised to speed buff the car, but they didn't and made me drive 3 times for it and ended up only washing the exterior! 2. Sold me the car with one key only, and got an attitude when I asked to get the second one. Their excuse for everything (including no floor mats) is that It's a used car! First of all, after paying the full amount in cash and when I went to pick up the car, I got only one key and when I asked for the second key they said they don't have it and I have to buy a second one which costs $300. When I explained that this is unacceptable and that they never mentioned that it has one key only, first they said that they mentioned that (which they never did), then they said that it is what it is and if I said something before the deal was done and that this is a deal breaker maybe they could've done something about it. Also, while making the deal, I asked for the whole car to be buffed, which they agreed on "but I can't fix the scratches on the fender" the sales manager (Ali) said. I said that was fine just buff the car and whatever remains on it is fine. When I went to pick up the car it wasn't buffed, and when I asked the salesman (Abu) he said that they don't do that! So I went the next day to talk to the sales manager (Ali, who made the promise), at first he said it was done, then he said that he will take care of it, just come back another day. When I went the "other day" and talked to the body shop manager, he said that he was asked to only buff the scratched fender. I went to talk to the general manager (Darvish). He said he will take care of that. At the end after around 3.5 hours I was so tired, and they ended up only washing the exterior! In addition, when I went to fix a broken power outlet which I found when I picked up the car, the service department told me that they have to reschedule me for another day since I didn't bring it in at 8:00 am. At least, the GM "Darvish" was able to make them fix it that day. Bottom line; very unprofessional and dishonest staff (If you're buying a car from them (which I strongly do not recommend) make sure everything you need be done before you pay anything or get it in writing!