Renn Kirby Mitsubishi

BEWARE....we had defected seat belts that frayed...one week after we bought the car from them. We were told they would be covered but then they tried to blame it first on our dogs, but then we proved the belts had not one puncture mark in them. Then they tried to blame poor car seat installation! My 6 yr old son sits in a booster seat...there is NO installation. The problem was the guider on the belt causing friction when my son struggled with the belt (that locks to quickly). Poor design & the seats are to narrow in the 2007 Outlander to accommodate a car seat/booster seat properly. They expected us to pay $600 for two new seat belts! The clock in the car does not work & there is a small missing piece in the body frame. They have no idea where our plates are & they don't call you back when they say they will. They refused our request to talk to the owner over the problem. We finally got the belts covered after I advised them I would take them to court & had filed a complaint with the Corporate Office. Total aggravasion for a car we spent $25,000 on! The ironic part of it is...on their cheap magnets that they give you after the sale, it says "ALL ABOUT THE TRUST", lol! They went out of their way NOT to cover something under warrenty. I don't trust them for anything now. They also contract with a leather shop called Auto Trim & the arrangements for them to put our leather seats in (which were paid for when we bought the car) were totally screwed up by them. What a mess! We will NEVER buy another car from them. Avoid them if possible. The dealership in Hagerstown is awesome! This is what you get when you deal with a rinky dink dealership!