Ourisman Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
TOOK IT IN TWICE THEN ELSEWHERE TO GET IT DONE RIGHT
Written by 12/31/2013
onFirst time, they called and said I needed this, that, and the other.
Knowing this was wrong.
I told them so.
Next day they called back and I got the we need to replace it all mechanical diagnosis, estimate, meaning, he still didnot know, but he must have thought that doing this would work.
Problem was, it was going to cost three times
What I needed did.
I picked it up and took to a place, that I had learned online, was good at this, in Glen Burnie.
A transmission place.
Cost me $253 vice the $820+ the so called mechanic wanted and that was after I told his boss, the guys first idea of what was wrong, was way off.
It was not a hard fix, but I am disabled and can't use work or stand long.
I did learn that they do have a couple of good mechanics there that are not in the office playing service manager, taking orders.
You just have to know who they are.
Not a bad place to buy a vehicle.
Not a good place to have it fixed.
Sad really, a top quality mechanic can make really good pay.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable