Skip to main content

Antwerpen Hyundai


6440 Baltimore National Pike, Baltimore, MD 21228 (map)
Today closed
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Stay Away!
Written by Glenn88 on 06/08/2016
I purchase a new vehicle every 2 years or so, and never have I had a worse experience than at Antwepen Hyundai! I bought in a TrueCar price certificate, of which they claim to be a member of. I was told by the salesman, Dwayne that the price stated doesn't include an additional $1000 charge which "all the internet pricing doesn't include" ( Totally misleading and deceptive) After showing him the certificate over and over again and emailing it to his personal email (because he doesn't use/check his work one - unprofessional!!) it stated that its a price lock and the only additional charge is the $300 dealer fee, he went back and forward to the manager for an extended period of time and finally agreed to honor the price the agreed to via TrueCar. I gave Dwayne my credit card for a $750 hold deposit so my wife could come in to view the vehicle, and he took a copy. The following day we come back to finalize everything and take the car. Dwayne had gone home and we were seen to by Norbett. I had to explain everything multiple times and provide the certificate over and over again and explain the price. After about an hour and a half, we were finally put through to the finance lady. We couldn't believe how rude she is! The whole time trying to push us out the door, and at no stage did she go through any figures with us, and just assumed that we wanted to fiance the car for 72 months, which I just managed to see when she was trying to skip over it. In the process I was also told by Dwayne that the would beat, or match any finance quote. So I had the quote bought in and was rudely told that they couldn't do anything about it, even though we have great credit. She just said, "if you want the car now, go with us, if not come back". Unfortunately we live about 80 miles away, so we went with it and went on our way. Once home going through all the figures I noticed that they had included the dealer fee into the vehicle cost, and then added it on again. The next day I emailed them and called, hadn't heard anything in a few days, so called and left another message. After 3 weeks, my wife gets a call saying that we owe $750 extra deposit. Turns out they hadn't taken it originally even though a copy was made (fantastic card security..not!) My wife explained that they overcharged us $300 and said we would give the card details again to take $450 to even thing out, but surprise surprise they took the whole $750 out!! After calling 3 times I'm still yet to hear anything from them! Moral of the story, go elsewhere!! This dealership is terribly run and extremely deceptive!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
scampini1 on 12/04/2016
I cannot believe it. You guys had the exact experience we did. We did get ripped off 1000 dollars from this dealership. It was awful. When I pulled out, Steve Z. asked, "Would you give a good review, despite the inconvenience??" I said, "Your horrible toupe wearing manager left the worst impression on me. I will never come back here again., That inconvenience cost me $1000. I will never give Antwerpen Hyundai a good review. I am going to go out of my way to give Antwerpen Hyundai the worst reviews ever." For a dealership that has a two $12K on desk large screen computing systems, I know where they get the money to pay for the systems. They screw their customers out of an additional $1000.
Report