Neil Huffman Acura At Oxmoor

Pros: The car we bought was a used car, and once it was finished getting worked on it was in very good shape. Cons: The head used car guy is [non-permissible content removed] (I think his name is Hugh, but can't quite remember). I went in originally to look at a used car. I was told that it was just taken in and would need to be serviced. I said that was fine, contact me when it was serviced. I asked for an ETA. They said a few days. I said ok. A few days later, the car was still not ready. They said, "we're getting a lot of traction on this one", etc. They were pressuring me to go ahead and buy it, even though it needed work. This was under the promise that they would fix everything. My wife caved and we bought the car with the promise of fixing it. We waited a few days for our new-used car to be fixed but to no avail. They took several days to fix our car that we bought, lying to us in the meantime telling us that it would be ready. They did this at least 3 times during the duration of our meetings. The tech that was working on it was very rude to me once, and I complained to the used car manager, who actually said, "I'm going to have to go back there and straighten them out." The used car manager kept saying it would be ready, fed me lines, and the tech was useless in helping. I caught the used car manager in several lies about the time the car would be ready, saying he had ordered parts that hadn't been ordered yet. The rude tech had told on the used car manager to me: everyone was trying to pass the blame! Once I finally got my car back, one of the plastic hub caps was cracked, and another nearly rolled off while my wife was driving it on the interstate. Her grandpa, who was driving behind her, called her and told her to pull over. he tightened it up and they drove home. Everything with it seemed fine for a few weeks until I realized one day that they had never put back the transmission fluid dip stick! I called and complained, and told them I wanted the fluid flushed and the job redone, and that i wanted the indiana store to do it. They said OK, and the indiana store fixed the issue. We had driven the car for a few months with no issues and we were very pleased with it. We still are, actually. But one issue arose that made me write this review. The techs forgot to tighten down the bolts holding on the front brakes! This could have potentially deadly consequences, because if the caliper housing ever came completely loose and the brake line busted, we would have no brakes to stop our vehicle. What happened was whenever the techs went to put on new brakes, they didn't tighten down the top housing bolt. So i spent 5 days waiting for parts to arrive from a different honda dealer while my car sat undrivable. I fixed the issue myself. I will never, EVER take a car to these guys again or do business with them again. I imagine for new cars it's probably not this way: i suspect that the $50,000 acuras in their lot are taking priority over my lowly $15,000 used car. The problem with this philosophy is that I'm still young and will one day buy more cars.