Neil Huffman Acura At Oxmoor

Today 9:00 AM - 8:00 PM
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Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Neil Huffman Acura At Oxmoor

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

RDX Purchase

bysatisfiedbuyeron 09/08/2018

I recently purchase a 2016 Certified Used RDX from Neil Huffman Acura at Oxmoor. I hadn't planned on purchasing a car for another four months but my 2006 Acura TL (with 262,000 miles on it) had other plans. I called my sales rep, Michael Stack, and let him know what I was looking for and if he found anything close to let me know. The same day he sent me a photo and stats on the RDX. I went to the dealership that day to drive the car and fell in love with it instantly. Michael ran the numbers and gave me a couple of options to fit within my budget. I decided to sleep on it overnight but went back the next day to purchase the car. Michael made the process very easy and effortless for me which was comforting because I was going through a family emergency at the time. This is my second Acura and I would highly recommend Neil Huffman Acura at Oxmoor to anyone looking to purchase a new or used vehicle. I drive my cars to death (literally) and Acura cars are durable and will last forever if you keep up with the maintenance. Thanks for making my car buying experience phenomenal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
13 Reviews
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sales Rating

RDX Purchase

bysatisfiedbuyeron 09/08/2018

I recently purchase a 2016 Certified Used RDX from Neil Huffman Acura at Oxmoor. I hadn't planned on purchasing a car for another four months but my 2006 Acura TL (with 262,000 miles on it) had other plans. I called my sales rep, Michael Stack, and let him know what I was looking for and if he found anything close to let me know. The same day he sent me a photo and stats on the RDX. I went to the dealership that day to drive the car and fell in love with it instantly. Michael ran the numbers and gave me a couple of options to fit within my budget. I decided to sleep on it overnight but went back the next day to purchase the car. Michael made the process very easy and effortless for me which was comforting because I was going through a family emergency at the time. This is my second Acura and I would highly recommend Neil Huffman Acura at Oxmoor to anyone looking to purchase a new or used vehicle. I drive my cars to death (literally) and Acura cars are durable and will last forever if you keep up with the maintenance. Thanks for making my car buying experience phenomenal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

scam

bykyconsumeron 09/09/2015

this dealership is the all time worst. problems with customer service, car not ready as promised, trying to scam and cover up mechanics error on a 6 month old vehicle. came in for an oil change with 6000 miles a week later no vehicle and significant damage to the vehicle--- Stay away

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Great Customer Service

byGsikes912on 07/27/2015

I recently visited Granger Nissan for some routine maintenance on our family vehicle. I was helped by an employee on site by the name of Jurgen Mauras. Jurgen was very helpful, respectful, and patient with my family and I and we felt that he took a genuine interest in the best interest of our vehicle and what type of work needed to be done. My children can be a bit of a hand full at times and Jurgen was very friendly with them during our brief time at the dealership. Thank you for the great service. Greg

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Two Thumbs Way Way Up

byLeahaon 05/09/2015

I just recently got financing for a new car (2015 Nissan Versa) with just twelve hundred down and low monthly payments. It's kinda important to me because I don't make very much and they were more than willing to work with me so they could get me on the road again. I don't have any credit at all, but they managed to overlook this and still got me set up (in a very nice car) and with a helpful friendly demeanor too! Also, the lifetime warranty and maintenance contract was a bonus. I just have to bring it in and they'll tune it up and repair! Lovely all around. I would only say it if I meant it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love My 370z

byluvmy370zon 04/05/2015

Thank you Harold Blue for your excellent assistance in my purchase of my 370z - I appreciate your professional and courteous interaction and for making it easy and quick. I appreciate you valuing my time and getting me in and out of the dealership so fast - and in my 370z! I love the car and will definitely recommend Harold Blue and Grainger Nissan to friends and family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Car, Not too Great Customer Services

byccs3on 01/24/2015

I purchased a wonderful Acura TL from this dealership in December 2014. I'd done extensive research on the Acura and was very happy that the one I wanted was available at this dealership. (saw it online) Because I live in TN, the tax for the vehicle would have to be paid at a later time. This was not an issue as I was aware that KY did not include the tax for TN in their sales. My problem stemmed for lack of great customer service. The information needed to register my car was slow in coming. I called repeatedly to inquire on the status and most times the calls were not returned after leaving a voicemail. Also, the temporary tag I was issued and the wrong year on it and someone at the dealership tried to correct the mistake with a sharpie pen. Needless to say, I was stopped by the police and asked if I had tampered with date of the tag. After calling repeatedly, I was finally transfer to someone who stated that the paperwork for my registration would be overnighted to me. Although, the car itself is really great, I would not recommend this dealership for their lack of customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very Pleased

byMbsInon 12/11/2014

We just purchased our 3rd vehicle from Acuara at Oxmoor and as in the two previous experiences dating back to 2006 we feel we were treated fairly and courteously. Our salesperson, Victor, was especially helpful, patient, friendly and did not pressure us in any way. We had done our homework on the value of our trade in versus the dealer prices and that information helped us arrive at what we felt was a fair deal. We are happy with our new MDX so far and would recommend Acura at Oxmoor to anyone interested in the Acura line of vehicles.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

What Customer Service?

byJLPBCon 08/09/2014

I have purchased and leased 3 vehicles from this dealer. Happy with the vehicles but this is worst dealership that I have ever worked with. Example today, scheduled a 8am service appointment for a simple oil change. Arrived, the computers were down so no service work could be performed. Mechanics sitting around the shop drinking coffee with nothing to do. 2-hrs later they called and said the "computers were up" so I travel back over to the dealership. The young lady at the counter then told that my appointment was a 8am and why was I late?? I couldn't believe it! This is not the first time this has happened with this dealer, everything with them is a challenage to include the actual maintenance, scheduling appointments, keep appointments, having parts, etc. I have had it. This is the only Acura dealer in town, I like the vehicles but I can't handle this dealer anymore. This is my last Acura.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Excellent experience all around

byGolfinLouon 12/31/2013

I just leased out a 2014 TSX and love my new car. The experience and environment at Acura at Oxmoor was fantastic. Arthur was honest and insightful and Michael got my in and out of finance quickly. No complaints! Thanks guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sales team

byshend22on 09/19/2013

I too have had bad experience trying to deal with this dealership. They are very customer unfriendly and are profit motivated only. The used car manager is especially bad.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Old fashion, playing games, not listening.

byJimGardnerPCIMon 02/20/2013

I had called ahead and asked for a quote in writing as they had serviced my car 2 days before and new all of its history. When I got there they had nothing. Offered me $6,000.00 on an ACURA 2008 TL as a trade in on a TL 2013. Asked to see original invoice, would not show it. Played the old game of have to ask the higher up guy who is a real arrogant individual. Took 28 minutes and left with nothing in writing. I had previously gone to CARMAX and they offered me $11,000.00 out right cash good for 7 days at any of their locations nationwide. In 18 minutes gave me a written quote detailing the defficiencies of my car. They did not miss anything. This is the future of car dealing. Not these dinosaurs at Oxmoor. My car did have 104K miles and $2000.00 body damage. Otherwise both offers would ahave been $2,000. higher. Jim Gardner PCIM

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

No idea what they are doing

bytravis_11on 09/06/2012

I have gone to Acura at Oxmoor twice and if I ever have to go back it will be too soon. Once to replace the original battery which had gone bad. They did not replace or even give me a credit. It was within the 10 year allotted time frame, and I argued with them for about 30 minutes before I got frustrated enough to leave. Oh, and this was AFTER I called and they said they would replace it and to just come on in AND THEN drove 20 miles there. Next time I call to see if I can get a new key made. "Yes, its about 100 dollars." I need a key fob too. "Thats about another hundred." Ok, fine. I go in, but they neglected to tell me the key and the fob are yes $200, but its another $250 to program them! At least tell me beforehand [non-permissible content removed]. I did not buy my Acura from them and probably will never purchase another Acura BECAUSE of them, which is sad because I love my 05 TL.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Great Dealer

byjvetteon 04/08/2010

I have purchased 3 Acura's from this dealer and have had a very good experience with them. Nick Dampier has been my salesman and is a very professional sales person who is well versed in the Acura model. He will go above and beyond to help you make your decision. The finance process was also very easy and nothing was pushed on me at any time. The only thing I feel is a little off is the Document fee of $499. That just seems a little high to me. I don't mind paying a couple of hundred dollars but there is a limit.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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