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Greenwood Ford Lincoln


3075 Scottsville Rd, Bowling Green, KY 42104 (map)
Today 9:00 AM - 6:00 PM
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Service Rating
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Yes (0) No (2)
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Dealership Service Review

3 out of 5 starsservice Rating
Not Happy
Written by Not happy on 06/28/2021
Got my vehicle June 16th, had took it back on June 24th because the light for throttle body was coming on. Sat there while they figure out what was going on with it. Was told that it was going have to be replaced. They said Jeff would cover the issue since I just got it. I appreciated that. Was told they recommend me not drive it, but they had no loaners to give me. Which was totally fine. Was told on Friday to bring it back in on Monday to have it fixed. Was told that it is an 3-4 hour job. Ok I understood, but I waited all day I decided to call well was told they didn't have status on my vehicle and everyone was gone for the day. Someone should have at least let me know that it was not gonna be ready today. Because it put me in a bad spot getting my kids where they needed to go. I understand everyone may have been tired and wanted to get home to their families. It still was not the proper way of business. I have so much bad luck when it comes to purchasing vehicles.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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