Tom Wood Volkswagen

12/21/2012- Tom Wood is a big joke! To start our the service department is filled with a [violative content removed]. I called to schedule a recall appt. and was told to bring my car in and it would be an all day job. I dropped the car off and was told they did not have any loner cars, so I had to us Enterprise and they would pay for it. That was wierd as I was the third person in the dealership that morning??? I waited and enterprise came to pick me up! I was then called by Tom Wood saying they did not have the part and I would have to bring the car back in again. Well you would think when they made the appt. and I gave them the VIN off the car they would have known at that time they did not have the part. After returning the rental car to them I got a letter in the mail about 5 days later from Enterprise stating I had done $1000 dollars in damage to the car! This was crazy if the damage was done it was done after I had returned the car! I travel for a living and rent 50 cars or more a year. THIS PLACE IS A JOKE! I WILL NEVER SHOP NOR HAVE HAVE A CAR SERVICED HERE AGAIN! I WILL HAVE TO SAY FALCONE IS THE BEST OPTION ALL THE WAY AROUND!